{"xsrfToken":"729fd27b0c76c6d751574d0961aadd15ba0965a2_lout","branding":{"id":"1","key":"cs","name":"Polyarc Player Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#df8972","headerLinkColor":"#292929","headerLinkHoverColor":"#784f43","headerLinkHoverBGColor":"#784f43","headerBadgeColor":"#784f43"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b0bba22-9ab3-4f9d-8340-9d8b7b3955bb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWJmZDVjZC1kOWM4LTRiNjAtODAxMi1kNDNlMWJkMzJhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliMGJiYTIyLTlhYjMtNGY5ZC04MzQwLTlkOGI3YjM5NTViYiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MTM3NjcsIm5iZiI6MTc0NjgxMzE2N30.7G-pfAtTlTekO3wa_JtZWydMlszPNG0lDYnt_sDbc7A&client=c9bfd5cd-d9c8-4b60-8012-d43e1bd32a58&mode=fit","logoId":"9b0bba22-9ab3-4f9d-8340-9d8b7b3955bb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Polyarc Games Help Center","sharedPortalName":"Polyarc Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Polyarc Games Help Center","sharedPortalName":"Polyarc Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e55b30","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4967fbfb-948d-4668-a112-73b875df3262/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWJmZDVjZC1kOWM4LTRiNjAtODAxMi1kNDNlMWJkMzJhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ5NjdmYmZiLTk0OGQtNDY2OC1hMTEyLTczYjg3NWRmMzI2MiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MTM3NjcsIm5iZiI6MTc0NjgxMzE2N30.d4aSsahYiMeTm_dVgiYSA4iIn96gTiKF7FdIshQuKo4&client=c9bfd5cd-d9c8-4b60-8012-d43e1bd32a58&height=300&mode=fit","bannerMediaApiFileId":"4967fbfb-948d-4668-a112-73b875df3262","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10133,"serviceDeskId":1,"name":"Polyarc Player Support","description":"<p>Please select which Polyarc game you’re playing or one of the other categories, then select the contact form that best fits the reason for your message.</p>\n<p>Choosing the correct form and including as much information as possible helps ensure the fastest response.</p>\n<p>Thank you for taking the time to reach out.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Billing & purchases","descriptionHtml":"","callToAction":"Billing & purchases","introHtml":"<p>Most requests should be submitted through the Store where the purchase was made, please try that first.</p>","icon":10707,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[5],"key":""},{"id":"75","name":"Gameplay issues/question","descriptionHtml":"","callToAction":"Gameplay issues/question","introHtml":"<p>Having trouble playing, but it isn't a bug or a crash?</p>","icon":10638,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[3,4,2],"key":""},{"id":"43","name":"Marketing/PR Inquiry","descriptionHtml":"","callToAction":"Marketing/PR Inquiry","introHtml":"<p>Request for contact by Polyarc Marketing or PR.</p>","icon":10720,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[5],"key":""},{"id":"10","name":"Playtester sign-up","descriptionHtml":"<p>Not all applicants will be selected. If you are selected, then you will be required to sign an NDA.</p>\n<p>Players under 18 require parent/guardian’s permission and we are NOT accepting applications for players under 13.</p>","callToAction":"Playtester sign-up","introHtml":"<p>Be considered for access to playtests and other upcoming user research opportunities.</p>","icon":10713,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[1],"key":""},{"id":"42","name":"Polyarc Creator Program Application","descriptionHtml":"<p>Please include as much detail below as you can to help us process your application.</p>","callToAction":"Polyarc Creator Program Application","introHtml":"<p>Are you a Polyarc Fan who would like a chance to become a Polyarc Creator?</p>","icon":10643,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[5],"key":""},{"id":"6","name":"Report a bug/crash","descriptionHtml":"","callToAction":"Report a bug/crash","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10716,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[1,3,4,2],"key":""},{"id":"8","name":"Suggestions & feedback","descriptionHtml":"","callToAction":"Suggestions & feedback","introHtml":"<p>Do you have an idea? Or how can we improve?</p>","icon":10710,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[1,3,4,2,5],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help?</p>","icon":10691,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[1,3,4,2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10698,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[],"key":""},{"id":"4","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>Email requests or general inquiry.</p>","icon":10720,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10712,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10706,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Playtesting"},{"id":3,"name":"Moss"},{"id":4,"name":"Moss 2"},{"id":2,"name":"Glassbreakers"},{"id":5,"name":"Contact Requests"}],"orderMapping":{"2":[75,6,1,8],"4":[75,1,6,8],"3":[75,1,6,8],"5":[43,42,8,2],"1":[10,1,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"24fd3f60-9882-3165-92e2-a2fd2f51fa20","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":1,"kbLinkDomainURLs":["https://polyarc.atlassian.net","https://player.support.polyarcgames.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWJmZDVjZC1kOWM4LTRiNjAtODAxMi1kNDNlMWJkMzJhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MTQzNjcsIm5iZiI6MTc0NjgxMzE2N30.uMcECZAOgeiEGc4RteMfXlm5-ytL_d3d2ObNJ-Xjwhk","targetCollection":"upload-project-10133","endpointUrl":"https://api.media.atlassian.com","clientId":"c9bfd5cd-d9c8-4b60-8012-d43e1bd32a58","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":8,"projectId":10133,"form":{"name":"Suggestions & feedback","descriptionHtml":"","callToAction":"Suggestions & feedback","intro":"<p>Do you have an idea? Or how can we improve?</p>","instructions":"","icon":10710,"iconUrl":"https://player.support.polyarcgames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the improvement you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2025-05-09T10:52:47-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%Y/%m/%d","dateTimeIfFormat":"%Y/%m/%d %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"24fd3f60-9882-3165-92e2-a2fd2f51fa20","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":1,"kbLinkDomainURLs":["https://polyarc.atlassian.net","https://player.support.polyarcgames.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWJmZDVjZC1kOWM4LTRiNjAtODAxMi1kNDNlMWJkMzJhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MTQzNjcsIm5iZiI6MTc0NjgxMzE2N30.uMcECZAOgeiEGc4RteMfXlm5-ytL_d3d2ObNJ-Xjwhk","targetCollection":"upload-project-10133","endpointUrl":"https://api.media.atlassian.com","clientId":"c9bfd5cd-d9c8-4b60-8012-d43e1bd32a58","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2530297710249345,"updated":"2025-03-26T21:40:13.450321312Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2530297710249345,"name":"Additional information","submit":{"lock":false,"pdf":false},"templateFormUuid":"708f7bb7-1aa0-42cc-a267-311e479f2903"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"bf85e11b-211c-4090-82e4-cd1c0060f91e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8004f7fc-2518-41f8-aee7-f6945ae23b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"7c2999af-f605-456b-8df4-ca23d7866b19"}},{"type":"paragraph","attrs":{"localId":"9ac8946d-c6a8-4808-842c-1f0e5c45f865"},"content":[{"type":"text","text":"If you would like to join our Discord: "},{"type":"inlineCard","attrs":{"url":"https://discord.gg/WEYbWsvuA2"}},{"type":"text","text":" "}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"cd","label":"What device do you use most often?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Quest 2","other":false},{"id":"2","label":"Quest 3","other":false},{"id":"3","label":"Quest 3s","other":false},{"id":"4","label":"Quest Pro","other":false},{"id":"5","label":"Apple Vision Pro","other":false},{"id":"6","label":"PSVR","other":false},{"id":"7","label":"PSVR2","other":false},{"id":"8","label":"Valve Index","other":false},{"id":"9","label":"Pico 4","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"3":{"type":"tl","label":"Discord username","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cs","label":"Are you a member of our Discord?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"708f7bb7-1aa0-42cc-a267-311e479f2903"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2530297710249345,"updated":"2025-03-26T21:40:13.450321312Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2530297710249345,"name":"Additional information","submit":{"lock":false,"pdf":false},"templateFormUuid":"708f7bb7-1aa0-42cc-a267-311e479f2903"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"bf85e11b-211c-4090-82e4-cd1c0060f91e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8004f7fc-2518-41f8-aee7-f6945ae23b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"7c2999af-f605-456b-8df4-ca23d7866b19"}},{"type":"paragraph","attrs":{"localId":"9ac8946d-c6a8-4808-842c-1f0e5c45f865"},"content":[{"type":"text","text":"If you would like to join our Discord: "},{"type":"inlineCard","attrs":{"url":"https://discord.gg/WEYbWsvuA2"}},{"type":"text","text":" "}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"cd","label":"What device do you use most often?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Quest 2","other":false},{"id":"2","label":"Quest 3","other":false},{"id":"3","label":"Quest 3s","other":false},{"id":"4","label":"Quest Pro","other":false},{"id":"5","label":"Apple Vision Pro","other":false},{"id":"6","label":"PSVR","other":false},{"id":"7","label":"PSVR2","other":false},{"id":"8","label":"Valve Index","other":false},{"id":"9","label":"Pico 4","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"3":{"type":"tl","label":"Discord username","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cs","label":"Are you a member of our Discord?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"708f7bb7-1aa0-42cc-a267-311e479f2903"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}